He is in charge of the helpdesk team and service management team for IT services (6fte)
Key Result Areas
Lead the team and manages the daily operations an prio’s
Ensure engagement of the team and collaboration within the team and with others stakeholders in the organisation
Ensure communication flow between Brussels and Prague locations.
Service and supply management
Ensure an efficient management of outstanding requests
Participate in the governance meetings with the 2 external suppliers
Assists in training and transforming the team members to their new function as service managers
Guards and monitors the quality of the services
Handles all reporting on the services
Collaborates with the Procurement team to manage the external suppliers
Assists with the team the project to rollout new services.
Implement a continuous action plan to improve our service level.
Asset is a pragmatic approach and good communication skills
Domains of expertise
- Incident Manager: 5 years
- Service Delivery Manager: 5 years
- Service Manager: 5 years
- ITIL 5 years
- Microsoft Office 5 years
- ITIL v3: 5 years