- Analyse current situation (Incidents, Service Requests, etc.) in our Ticketing Tool (4me)
- Create and follow a Service Improvement plan
- Review ,correct , implement ,coordinate Backlog Control / Tickets fluidity / facilitate flows / intra - team coordination / Pain Points / etc.
- On the Job training for Service Desk & for Teams Coordinators
- Dutch: advanced
- English: advanced
- French: advanced