IT infrastructure & Operations Lead - Robert Half Technology


Robert Half Technology is currently recruiting an IT Infrastructure & Operations Lead for a Belgian company located in Antwerp.

Our client is a young, dynamic company in the fashion industry with strong ambitions and growing international presence.

The scope of responsibilities for this job include:

* Together with the IT Manager, you recommend, define, setup, improve & maintain:

* The IT infrastructure services and components necessary to cover the quickly evolving business needs of the company
* The disaster recovery processes and test plans
* The right mix of insourced vs. outsourced services
* The IT infrastructure strategy & roadmap

* You provide, with your IT Support team, helpdesk services (1st & 2nd line support) to the headquarter colleagues and to end-users in the shops in Belgium, France, Spain, The Netherlands, UK and Germany:

* You mitigate incidents & handle requests and escalations with proper communication
* You guarantee IT Service Levels

* You lead multiple infrastructure related projects:

* The creation of the IT Assets Catalogue (hardware, software, licenses)
* The implementation and maintenance of an IT Service Catalogue for infrastructure related services

* You drive operational IT efficiency:

* You guarantee infrastructure security & business continuity
* You ensuring compliance with IT policies & external regulations (GDPR)
* You create Technical documentation & User manuals

* You train end-users at headquarters & at the shops
* You ensure timely installation of hardware, software and mobile devices
* You maintain and continuously optimize the IT Infrastructure landscape:

* Hardware (headquarters servers & storage, stores cashiers,…)
* Networks & IP routing
* Security and Disaster Recovery plans
* Databases
* Active Directory
* VOIP & mobile devices…

The requested qualifications for this job include:

* You have at least 5 years of experience in a similar job
* You hold a Bachelor Degree in ICT or equivalent through experience
* You are fluent in Dutch, French and English, both spoken and written
* You have proven experience in service delivery and ITIL
* ITIL certification is a plus
* Additional security & network certifications are a plus
* You are organized, proactive and you are able to manage priorities efficiently
* You don't have a 9-to-5 mentality, you are willing to participate in a permanence rotation
* You can handle stressful situations
* You are eager to expand your knowledge and skills on a permanent base
* You have a driver's license

Our client offers:

* A very diversified IT job, mixing creativity, advisory, project management, mentoring and end-user support
* You will work in a growing, dynamic and creative team
* You will work closely with both internal colleagues and external partners
* You will be stimulated to initiate ideas and to work autonomously
* An attractive salary package including a company car and a wide variety of fringe benefits

Are you interested in this challenging position? Or would you like to have more information? Apply today while mentioning ref n° 10129213 and we will get back to you as soon as possible.

Door te solliciteren op deze baan, erkent u dat u de volgende voorwaarden hebt gelezen en accepteert :