IT Support Field Engineer - Computacenter

1930 Brussels, Belgium BE


Working at Computacenter Belgium will give you the opportunity to support large multinational companies, partner with leading technology companies and collaborate with colleagues who care in Belgium and across the world.
Our motto is “Small enough to CARE, big enough to COPE”.
With around 200 colleagues we are at a size that enables us to care for each other and our customers, whilst benefitting from being part of a large international business with global reach and 19.000 colleagues.
Most people who join us, stay with us. They are proud of our reputation and our values as we learn, earn and have fun. This is how we deliver great service to our customers, year after year.


Job description:



Our business is about enabling users through technology. But first, it's about people.#winningtogether


Computacenter Belgium is looking for anIT Support Field Engineer


Who We're Looking For

Are you passionate about IT and dealing with customers at all levels?  Do you have hardware/software experience and great soft skills?

If so, then we would like to discuss your next career move! 


We have an opportunity for an IT Support Field Engineer to join our dynamic Technical Resource Group team and work for one of our key customers around the Gent region.


What You'll Do


Working as part of a dynamic team you will provide onsite support.

Some of the daily activities are:

  • Providing onsite (at different customers sites) and remote support
  • Handling incidents and service requests for various business units, shops and warehouses 
  • Executing different IMAC’s (Install, Moves, ADDs, changes …) 
  • Carrying out extensive troubleshooting and problem solving 
  • Support of client specific hardware (printers, Hand scanners, meeting rooms, ...) 
  • Provide support for integration projects 
  • Providing after hours support (standby), in most cases by phone/remote support
  • Logging of incident calls
  • Participation in Techbar support



What You'll Need


  • Experience in a service desk or as a field engineer
  • Able to follow up on incidents & to set priorities
  • Flexible & willing to adjust to different client environments and needs
  • Service minded and result-oriented
  • Structured and a fast learner
  • Very good communication skills: Fluency in Dutch, French and English is required


Strong technical knowledge: 

  • PC’s and laptops 
  • Windows10 
  • MS office 2016, O365  
  • Azure AD, Endpoint / Intune is a benefit 
  • Printers 

A broad knowledge of different technologies: 

  • Network, LAN, WAN, IPT 
  • Printers and network printing
  • Citrix environment and applications 
  • smartphone and tablets  
  • Experience with the delivery of Field Support 
  • Experience with remote user assistance 


  • Customer focused, understanding customer needs
  • Autonomous, to be able to organise own workload    
  • Team player
  • Resilient person to be able to cope with a very fast-moving landscape  
  • Positive and responsive mindset  
  • Very good communication skills: fluent in Dutch / French / English



What Can You Expect

We strongly believe in rewarding & recognizing people for their results & commitment. Here is what you can expect working at Computacenter: 

  • An attractive salary package and benefits
  • A flexible work environment and hybrid way of working where possible.
  • The very real opportunity to progress, develop and grow your career - up or sideways; we have excellent development opportunities through training, on-the-job projects, mentoring, etc
  • Working in a fun and vibrant 'one team' culture that thrives on putting the customer first & celebrating success – winning together
  • The opportunity to work for a company where people matter


Working at Computacenter Belgium will give you the opportunity to support large multinational companies, partner with leading technology companies and collaborate with colleagues in Belgium and across the world.
Our motto is “Small enough to CARE, big enough to COPE”.