Change Manager CRM Salesforce - USG Professionals

Gent
2019-03-06
2019-06-20

Het bedrijf

Zoek je een werkgever die jouw ICT-talent in goede banen loodst? Sta je te popelen om je drive en ambitie te laten renderen in uitdagende projecten? Dant zit je bij USG ICT gebeiteld, want wij zetten maximaal in op jouw kennis en competenties. Jouw missie: afwisselende opdrachten tot een goed einde brengen, en zo de resultaten van onze klanten versterken. 

Onze klant, Attentia, de drijvende kracht achter iedere succesvolle onderneming geeft door de combinatie van data van diensten, een sociaal secretariaat en preventie & bescherming, hun klanten een breder inzicht voor een succesvol HR & Well-being beleid.

Het DOTS platform team is het kloppende hart van de digitale vernieuwing van Attentia. Met DOTS bouwt Attentia aan een uniforme en moderne oplossing voor alle aspecten van het beheer van werknemers, van lonen tot verlof, van medische checkups tot bonusoptimalisatie, wat op dag van vandaag een unieke oplossing is in de markt.
 

Functieomschrijving

As a change manager for our Foundation program you will play a key role in ensuring the program’s projects meet objectives on time and on budget by increasing employee adoption and usage of our new Force platform (SalesForce, FinancialForce, …).  You will focus on the people side of change, including changes to business processes, systems and technology, job roles and organization structures. Your primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage and minimize resistance.

You are familiar with change management and communication methodologies but are able to implement these in a pragmatic way as you will have to work through many others in the organization to succeed. You will act as a hands-on coach, not only for people within our business but also for our senior leaders and executives in helping them fulfil the role of change sponsor. You will also support project teams in integrating change management activities into their project plans.
 

Mijn profiel

Roles and responsibilities of a change manager

  • Apply a structured methodology and lead change management activities 
  • Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.
  • Support communication efforts 
  • Support the design, delivery and management of communications.
  • Assess the change impact 
  • Conduct impact analyses, assess change readiness and identify key stakeholders.
  • Support training efforts 
  • Provide input, document requirements and support the design and delivery of training programs. 

Skills, Knowledge, Qualifications Required For Job

  • At least 3 years of experience in a similar position and 7 years general professional experience
  • A solid understanding of how people go through a change and the change process 
  • Experience and knowledge of change management principles, methodologies and tools 
  • Exceptional communication skills, both written and verbal 
  • Ability to establish and maintain strong relationships 
  • Ability to influence others and move toward a common vision or goal 
  • Flexible and adaptable; able to work in ambiguous situations 
  • Resilient and tenacious with a propensity to persevere 
  • Organized with a natural inclination for planning strategy and tactics 
  • Problem solving and root cause identification skills 
  • Able to work effectively at all levels in an organization 
  • Must be a team player and able to work collaboratively with and through others 
  • Familiarity with project management approaches, tools and phases of the project lifecycle 
  • Experience with large-scale organizational change efforts 
  • Change management certification or designation desired
  • SalesForce knowledge or previous experience in ERP/CRM implementations  is a plus
  • Ability to easily communicate in Dutch, French and English 
     

Aanbod

Start asap, 3-5d/week tot aan de zomer, nadien 2d/week voor de rest van het jaar.

Ervaring met Salesforce is niet noodzakelijk, wel proven change ervaring.